Frequently Asked Questions

What is included in the One Year Upgrade Support for Magento theme?

Your purchase of One Year Upgrade Support qualifies for theme upgrade whenever Magento releases a new version that may affects our theme. This package guaranteed that your Magento store will be compatible with latest Magento version should you decided to upgrade your store.

Note that the Upgrade support does not include theme installation nor any issue you may experience either cause by admin configuration or third party extension.

How do you based the 90 days free theme upgrade?

We release the updated theme in 28 days after the release of latest Magento version, the 90 days free theme upgrade is based on the theme release date, not the release date of Magento. Examples:

You purchase the theme in August 1, Magento releases a new version in any day of the September and we release the upgraded theme in 28 days, you will be qualified for free theme upgrade
You purchase the theme in August 1, Magento releases a new version in the first week of the October and we release the upgraded theme in 4 weeks (28 days), you will be qualified for free theme upgrade.
You purchase the theme in August 1, Magento releases a new version in the second week of the October and we release the upgraded theme in 28 days, you will not be qualified for free theme upgrade.
You purchase the theme in August 1, Magento releases a new version in the last week of the October and we release the upgraded theme theme in 28 days, you will not be qualified for free theme upgrade.

How long does it take to receive my theme?

We will send you a download link or the theme package by email once the Google Checkout transaction completed. It usually take less than 24 hours for you to receive your theme package however in the very rare ocassion, it may take up to 48 hours for us to send you the theme if you place the order over weekend or holidays. If you do not received the theme from us within above time frames, please check the following before contacting us: 1) check your spam or junk mailbox; 2) make sure we have already charged you via Google Checkout.

Why does it take 24 hours to receive my theme?

Due to the high levels of online credit card fraud, we have implemented a screening procedure to help verify the orders before delivery of the items.

How do I download the theme after placing an order?

Once your order has been processed and the verification is complete, you will receive an email with the download link or the theme package by email.

Your store accept only Google Checkout, can I make payment via paypal?

Yes. Simply send us an email stating your intention, which theme you wish to purchase, the email you use for your paypal account, we will then send you a money request via paypal.

How do I install my new theme?

Please read the Theme Setup Guide that is included in the theme package for details. If you need help with installation, we will help install the theme to your Magento store free of charge within 21 days of purchase.

What version of Magento is my theme compatible with?

Our themes work with the latest stable Magento version.

Do you support free updates when a new version of Magento is released?

We do not support free updates; however, as a courtesy, if Magento changes the code in the PHTML files that causes failure in a particular section of our theme, we will release patches for you to download.

We also offer a One Year Upgrade Support. With this support plan you will be qualified for a updated theme package each time Varien releases a major upgrade (take v1.4 for example). New features maybe added to the updated theme which are considered as part of the One Year Upgrade Support (e.g., a module, a product gallery, Javascript update or a matching skin for a popular extension).

What browsers are your theme compatible with?

For Desktop theme, we support the following browsers in PC and Mac: Firefox, Safari 4x, Opera 10x, Google Chrome, Internet Explorer (IE) 9, 8 and 7. [1]

For Mobile Theme, we support advanced touchscreen Smartphones, e.g. iPhone, Andriod Phone. The mobile theme is not recommended for non-mobile Desktop browsers and it's not being tested thoroughly on desktop browsers especially IEs are concerned (IE9, 8, 7, and 6) . If you intend to purchase the mobile theme and use it for all desktop and mobile devices, it's not our place to tell you otherwise however please be fully aware that we entertain no support nor email enquiry to look into display and rendering issue you may see from any of the browsers from non-mobile devices .

We write markup and style sheet per W3C standards, and follow the best practice to ensure the theme will work/display correctly with future browser update. Some browsers are more buggy than the others, our experience tells that IE browser is far from standards compliant, and the new Opera (v9.5 onward) has shown this tendency too; we therefore cannot guarantee support for future browsers and we do not support any browser(s) that is(are) still in beta.

[1] Lotus Seeds Design's Magento theme supports IE7 browser, that is, the theme will render correctly in this buggy browser and all Magento features shall function correctly, but we do not strive for pixel perfection. We do not support known and unknown issues caused by the inherent Magento, out of project (theme) scope (customization made by you), or random issues due to end-user system configuration. Due to many CSS bugs, we do not strive for pixel perfect rendering in IE and do not support browsers that are still in beta development.

Do you offer refunds?

Because we sell non-tangible, irrevocable goods, no refunds will be issued once the order is completed and the theme is delivered. However, under rare circumstances, we may honor requests for the refund on a case by case basis:

Non-delivery/ non-downloadable issues of the theme: if, due to server interruption issues you are unable to complete the theme download from our site or unable to receive the theme via email.
Irreparable defects or grave difficulties with the theme editing: Although we have ensured that each theme is fully tested before release, we are aware that unexpected errors may occur. Please submit the reason to us for evaluation so that we may determine whether the defects are caused by your configuration or our themes.
Theme not delivered as described: a request based on this situation can only be met on a case by case basis, and in agreement with both parties concerned. "Sources available section" is regarded here for final resolution. To prevent this situation from happening, it is recommended you check out our demo site before making the purchase. By visiting our demo site, you will be able to research the site layout and category/product structure, and evaluate your skill in template editing.

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